Meet TimeLog's support: We are with you every step of the way

Our PSA system is standardised. Our customers are unique.

With us, you get a partner who takes pride in getting to know every customer so we can understand your needs. Being a customer at TimeLog is a partnership built on mutual trust and communication.

Let's talk

We want to make your workday easy and agile

Spend time with your customers and create value, not wandering in IT landscapes. Our support team is ready to help you by phone and email every weekday between 9 am and 4 pm. During the rest of the day, you will have free access to guides, instructional videos, etc., in-system and in our Help Center. We are here to help you when you need it here and now when you want further training in TimeLog PSA or need expert help from one of our consultants.

Danish, Swedish and English support

Service packages covering all your needs

More than 2,000 implementations since 2001

woman sitting in front of a computer while giving customer support having a headset on

High satisfaction with our support

We measure customer satisfaction with the support our Customer Success Team delivers every month. We analyse, among other things, how fast we respond and the quality of our responses.

We are proud of a 96% satisfaction rate.

"TimeLog's support is always patient and friendly."

Jette Theilgaard

Service & Process Consultant, Credocom

★★★★★

"I'm a fan of TimeLog's chat, and the support is very competent."

Christina Deela

Coordinator, Proactive A/S

★★★★★

Service packages for all needs

We recognise that every business is different - also when it comes to service and support needs.

To best support your needs, you can choose from our service packages so you can focus on your core business.

See our service packages

Customised onboarding and implementation

If you need customised onboarding, our consultants are here to help. We can set up Timelog PSA to support your needs and workflows, including any integrations.

Since TimeLog was founded in 2001, we have conducted over 2000 implementation programmes, so you're safe.

All organisations change over time

If you ever need a service check of your setup, training in new modules, or better knowledge of how certain features in TimeLog PSA can benefit your business, our consultants are ready to help you, too. We are with you all the way.

"In TimeLog, you are our most important priority and business partner."

Nikita Frydendal Callesen Head of Customer Success & Site Manager

Our data and IT security processes are audited every year

And we have the paperwork to prove it! We have the ISAE 3000 and ISAE 3402 type II declarations documenting our IT security and GDPR compliance.

So you can rest assured that our system meets the highest GDPR and IT security standards while saving you - or your IT department - time on documentation work.

How we support GDPR and IT security

Get a learning site

With a learning site, you get your training environment where you can instruct employees in TimeLog, test features, or try out configurations. All this is done with up-to-date data in a secure and stable test environment, giving you peace of mind.

Get a secure and stable test environment

Help is available around the clock – 24/7

In our Help Center, you can find self-help resources whenever you need them. If you're using TimeLog PSA and need clarification on something, consult our system guides. You'll also find helpful videos on our YouTube channel.

Product updates and release notes

Visit our release notes page, watch the blog where we regularly publish articles, or subscribe to our newsletter. That way, you’ll never miss a product update!

See you at the next event!

We frequently host events, both online and in person. For invitations to upcoming events, check our social media channels and newsletters. You can also go ahead and rewatch our webinars on demand.