| Standard | Silver | Gold | Platinum | |
|---|---|---|---|---|
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| Monthly Price |
€ 0 per/mo |
€ 200 per/mo |
€ 700 per/mo |
€ 1400 per/mo |
| Support | ||||
| E-mail support You can contact us on e-mail and chat, where our Customer Success Team is ready to answer your questions. |
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| Phone support You can call us with your questions in our opening hours from 8-16 on workdays. |
N/A | |||
| Priority support Your tickets are handled before customers without service packages. |
N/A | |||
| Support for all Everyone in your organisation can contact our support and not only your TimeLog Responsibles. |
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| Dedicated support representative You have a named Customer Success Agent that will handle all your support tickets, so you have someone who knows your setup. |
N/A | N/A | ||
| Dedicated team You have a named Customer Success Agent, Customer Success Manager and Consultant connected to you that knows your organisation and processes and will make sure you evolve in your use of TimeLog PSA. |
N/A | N/A | ||
| Dedicated support channel You will receive a branded support e-mail for your organisation to use for contacting us with your requests. E.g. companyname@timelog.com |
N/A | N/A | N/A | |
| Training | ||||
| New feature training We will make sure you get training in the new features and processes released to your TimeLog PSA version, so you are sure you do not miss any important improvements that can benefit your organisation. |
N/A | |||
| TimeLog responsible training Your TimeLog Responsibles will get the traning needed to become super users in the system and if you change your TimeLog Responsibles, we will train them. |
N/A | N/A | ||
| Consultation on your KPI's You have specific KPI's in TimeLog PSA that are important for you to follow and report on. We will train you and evaluate the KPI's together with you so you have the right setup for your internal reporting and board reporting. |
N/A | N/A | ||
| Onboarding of new people We will together with you setup a structured onboarding in the system for your new colleagues, so we make sure they are fully equipped to use the system and follow your processes. |
N/A | N/A | N/A | |
| Health check | ||||
| Maturity assesment (Yearly) Each year, we will facilitate a maturity assessment together with your leaderteam based on the Professional Services Industry Benchmark. After, you will receive a report with the results and recommendations for focus areas. |
N/A | N/A | ||
| Health check review of product usage Based on our health check, you will get recommendations on how you can improve your usage of the system so you are certain you utilise it correctly and have the right data foundation for your decision making. |
N/A | |||
| Organisational services | ||||
| Steering group concept We will introduce a steering group concept. |
N/A | N/A | ||
| Expert advisory Based on all our knowledge of your use of the system and the information based on the governance model, we will provide our expert advice on how you can improve your processes in the system to support your growth. |
N/A | N/A | N/A | |
| Exclusive product input session Join us for exclusive discovery sessions with our Product Management team to be part of shaping the future of TimeLog PSA with your input. |
N/A | N/A | N/A | |
| Monthly ticket report et the full overview of your tickets you have sent us. Together we can use the data to analyse whether there are areas of the system that may benefit from additional training. |
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| Technical support | ||||
| Help with configuration changes Your organisation changes and evolves over time, therefore you get the help and sparring to make sure your configuration of the system matches your lifecycle of your company so you get the best setup of your TimeLog PSA system. |
N/A | N/A | N/A | |
| API support In the basic setup we will help you make sure there is access to the API and you can take out data. In Gold and Platinum we also give advice on the data structure and answer general questions on the use of our API. |
N/A | |||
| Learning site You get a copy of your production site where you can test new processes, features and settings. This can be updated weekly or when you want a fresh update. We will use this site for testing your new configuration changes so you can see how it works before it is rolled out to the organisation. |
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Standard
€ 0
/ month
Silver
€ 200
/ month
Gold
€ 700
/ month
Most Popular
Platinum
€ 1400
/ month
