Skip to the main content.

Time tracking
Build your perfect data foundation for spotless invoicing and deep business insights with easy time tracking.

Project management
Be a world champion project manager. Keep your projects on track - and profitable.

Resource management
Efficiently staff projects and run a predictable business with confidence.

Insights & Reporting
Get smarter - faster - to make clever decisions for long-term growth impact.

Project accounting & Invoicing
Invoice everything - fast and accurate - while staying on top of project finances.

Staff & Salary
Give accountants and HR an intelligent tool to eliminate draining administration.

Financial Systems
TimeLog offers standard integrations for all your favourite financial systems. Save time and reduce manual tasks.

Payroll Solutions
TimeLog offers standard integrations for multiple payroll solutions. Get easy salary administration and only enter payroll information once.

Add-ons
Track time automatically via Outlook, use gamification or find another add-on that can support your business.

Multiple Legal Entities
You can create synergy between your departments and across borders and offices with the Multiple Legal Entities module from TimeLog. 

Business Intelligence
Utilise the insights you get from TimeLog to the fullest. Our system is ready to integrate with multiple BI solutions.

Partner Integrations
TimeLog PSA is part of a large ecosystem. Get an overview of all the partner integrations in the TimeLog family.

Economy department
Save 1-2 days a month on your invoicing process.

Project teams
From planning to execution and evaluation. Robust tools for every project manager.

Management teams
Create a performance-driven culture with solid reporting capabilities.

Large enterprises
Enhance operations and performance across entities, countries and departments.

NGOs and non-profit organisations
Simplify internal processes, spend less time on administration, and get documentation in place - at a discounted rate.

Blog
Get inspired to run an even better business with articles, guides and analyses.

Guides, podcasts and webinars
Get access to templates, guides and webinars that help and inspire you.

Help Center
Looking for help material and user guides to the TimeLog system? Look no further. Find all the help you need now.

Resource - EU Working Time Directive - Header

Try 30 days free

Get a single source of truth
Discover how companies maintain a single source of truth across borders, departments, and currencies.

Get integrated
Discover the advantages customers gain from utilising our integrations and API. 

Reporting in real-time
Explore how others leverage reporting to optimise their processes and make informed decisions.

Get started with resource planning
Discover how other companies thoroughly grasp their resources and enhance their ability to predict future trends.

Improved project financials
This is how the efficient financial toolbox from TimeLog helps project managers and CFOs improve their project financials.

Faster invoicing
Discover how other companies have slashed the time spent on invoicing by 75% - and uncover how you can achieve the same efficiency.

The Story of TimeLog
Get insights on TimeLog and how we can help you grow and evolve your business.

Employees
See who shows up every day to deliver the best PSA solution.

Career
What's life like at TimeLog? Are we hiring? Get the answer here.

Partner
Create even more value for your customers, as well as ours, as a TimeLog Partner.

Premium Service
Online Help Center, tailored onboarding and support from Day 1.

Corporate Social Responsibility
We work to ensure a positive impact on planet, people and businesses.

Security and GDPR
Learn more about how we work to keep your data safe and provide maximum security.

2 min read

Improve your PSO through client relationships

Within the dynamic environment of professional services organisations (PSOs), cultivating strong client relationships is crucial for fostering consistent and reliable growth.

The past few years have seen a transformation in growth patterns for PSOs, impacted by significant global occurrences such as the COVID-19 pandemic, climate crisis, and various instabilities.

Improve your PSO through client relationships

Mastering strategic partnership 

In this dynamic landscape, mastering client relationships becomes essential and a strategic imperative.

Learn tips and tricks on elevating your consulting business through strategic partnerships from the Professional Services Industry Benchmark Report and TimeLog’s Sascha Skydsgaard in this podcast and blog post.

 

Understanding client relationships

Client relationships encompass the art of engaging with customers to build trust, foster collaboration, and drive value.

It's the heart of your business, influencing your ability to win deals, execute a robust Go-To-Market (GTM) strategy, and enhance customer satisfaction.

New call-to-action

The impact of mature client relationships

Mature client relationships yield a multitude of benefits, including:

  • Sales Quota Achievement: Higher percentages of sales quota attainment become achievable.
  • Accurate Sales Forecasting: Improved sales forecasting accuracy enables better planning and resource allocation.
  • Reduced Churn: Strong client relationships lead to reduced churn, ensuring customers remain loyal.
  • Higher Adoption Rates: Clients are more likely to adopt your services when trust is established.
  • Optimised Pricing and Estimating: Enhanced pricing and estimating practices result in fewer project overruns.
  • Shorter Sales Cycles: Efficient deal qualification reduces sales cycles, leading to quicker revenue realization.
  • More significant Deals: Strong relationships can lead to more extensive and profitable deals.
  • Increased Revenue: Improved client relationships often translate into higher revenue per account.
  • Robust Pipelines: Mature client relationships fuel larger pipelines, driving future growth.
  • More robust Reference Clients: Satisfied clients are likelier to become enthusiastic references for your business.

Maturity levels in client relationships

Client relationship maturity is typically categorised into five levels:

Level 1: Ad hoc operations rely on individual heroics rather than solid processes. Limited customer dialogue and reliance on Excel for customer management.

Level 2: Investment in CRM systems to gain control. Realization of the importance of marketing and initiation of sales methods and partner programs.

Level 3: Enhanced maturity focusing on robust data flows across systems (PSA, ERP, CRM), enabling efficiency, pricing strategy refinement, and improved customer satisfaction.

Level 4: Exploitation of data insights for refining GTM strategies, service deliveries, and pricing models. Introduction of customer and partner programs.

Level 5: Top-performing PSOs with exceptionally high customer satisfaction, quality sales, marketing, and partner programs, and recognition as thought leaders.

maturity-matrix

Unlocking the power of data in client relationships

A common thread in successful client relationships is data.

Utilising data from your PSA system for project analysis and strategic planning is paramount.

It helps identify "good" customers, profitable revenue streams, and areas for improvement. Proactive customer dialogue based on data prevents surprises and strengthens relationships.

Immediate improvements: Utilising data

To see immediate improvements, analyze past projects proactively.

Understand budget adherence and profitability, identify the most profitable customer types, and align your GTM strategy accordingly. Data-driven decision-making is the key to making your growth journey more efficient and less labour-intensive.

Key takeaways

High-performing companies with mature client relationships have happier customers who are more likely to refer them, making lead generation more accessible. Automation and a robust IT landscape drive efficiency and enable data-driven processes.

In conclusion, client relationships are at the heart of sustainable growth for PSOs.

By nurturing trust, optimising processes, and leveraging data, PSOs can confidently navigate the changing landscape, ensuring their continued success in professional services.

sascha2-3Meet Sascha Skydsgaard: Beyond the Benchmark 

Elevate your consulting business through client relationships

"To help people and businesses grow and reach their full potential motivates me.  I walk the talk and am good at inspiring people and creating the structure to make people see "What's in it for me", so we have everybody on board," says Sascha. 

Connect with and follow Sascha on LinkedIn

 

Listen to all episodes of Beyond the Benchmark

You can listen to episodes on leadership, operations and finance, talent, and service execution on Spotify or wherever you usually listen to podcasts. You can also find them all right here!

You have heard about ERP, but what about PSA software?

You have heard about ERP, but what about PSA software?

7 min read

Mastering client relationships is crucial for sustainable growth. This insightful podcast and blog will teach you how to elevate your consulting business.

Download now
7 essential processes PSA software helps elevate for your business

7 essential processes PSA software helps elevate for your business

8 min read

Mastering client relationships is crucial for sustainable growth. This insightful podcast and blog will teach you how to elevate your consulting business.

Download now
Unleash excellence: Leadership in the Professional Services Industry

Unleash excellence: Leadership in the Professional Services Industry

4 min read

Mastering client relationships is crucial for sustainable growth. This insightful podcast and blog will teach you how to elevate your consulting business.

Download now
Examples of Professional Services Automation software on the market

Examples of Professional Services Automation software on the market

9 min read

Mastering client relationships is crucial for sustainable growth. This insightful podcast and blog will teach you how to elevate your consulting business.

Download now
Elevate Your Service Execution

Elevate Your Service Execution

4 min read

Mastering client relationships is crucial for sustainable growth. This insightful podcast and blog will teach you how to elevate your consulting business.

Download now
Why PSA platforms will overhaul ERP systems

Why PSA platforms will overhaul ERP systems

7 min read

Mastering client relationships is crucial for sustainable growth. This insightful podcast and blog will teach you how to elevate your consulting business.

Download now
Best practices for talent acquisition in PSOs

Best practices for talent acquisition in PSOs

6 min read

Mastering client relationships is crucial for sustainable growth. This insightful podcast and blog will teach you how to elevate your consulting business.

Download now
The science-backed elements to accelerate business growth

The science-backed elements to accelerate business growth

5 min read

Mastering client relationships is crucial for sustainable growth. This insightful podcast and blog will teach you how to elevate your consulting business.

Download now
[Explainer] What does it mean to be a mature company?

[Explainer] What does it mean to be a mature company?

13 min read

Mastering client relationships is crucial for sustainable growth. This insightful podcast and blog will teach you how to elevate your consulting business.

Download now