The Gap Nobody Planned For A project wraps on Friday. The consultant's next engagement does not start for two weeks. Nobody planned for the gap because nobody saw it forming. The resource plan said the consultant was booked through the end of the month....
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What We Did Instead In late 2024, we started our platform transformation: a phased evolutionary modernization. Not a rewrite from scratch. Something harder: replacing the foundation while 1,000+ customers run their businesses on the existing product...
The Dashboard Problem: Lots of Data, Little Clarity Professional services leaders are not short on metrics. Revenue, utilization, pipeline, NPS, attrition, project margin, win rate, bill rate, backlog. Most firms track dozens of numbers across multiple...
The Hype-to-Reality Gap Is Creating Paralysis AI is everywhere in the conversation. Every conference keynote, every vendor pitch, every LinkedIn post seems to promise that AI will reshape professional services entirely. But for most leaders running...
The Growth Playbook That Stopped Working For most of the last two decades, professional services growth followed a familiar formula: build pipeline, close deals, hire consultants, repeat. When demand was rising and clients were spending freely, that...
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